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The rep explained that customers have the ability to sign up for service and ask questions on the official website.Unfortunately, you will need to be a currently be a Metro PCS to ask questions via email.The administrator of the page responded with 30 minutes and detailed the steps of asking a question.This information was helpful, but we felt the information should be readily available on the offical Metro PCS website.There are several complaints online about Metro PCS customer service, including lack of support and overcharges on accounts.We also noticed quite a few complaints about poor phone quality.
We encountered a language barrier due the strong accent of the customer service representative.
This is the response we received when we contacted customer service through the Metro PCS Facebook page.
When we sent a question to Metro PCS Facebook page, the response time was fairly quick.
Click here to leave a comment about your customer service experience.
We found one phone number for Metro PCS customer service on the support page.